At Maison de linen,

Scope of Service Maison de Linen provides professional laundry services including washing, drying, folding, ironing, and delivery (as applicable). Stain removal will be attempted but cannot be guaranteed.

Customer Responsibility Customer confirms that all items provided are machine washable and dryer safe, and that all care labels are intact and accurate. Maison de Linen will follow care labels and standard laundering practices to the best of its ability but shall not be responsible for damage resulting from weak or defective fabrics, prior stains or damage, colour bleeding or fading, or items labeled ‘hand wash,’ ‘dry clean only,’ or otherwise unsuitable for machine laundering.

Damage or Shrinkage Maison de Linen uses industry-standard processes and quality detergents. However, we are not liable for normal wear and tear, fabric shrinkage due to inherent textile properties, loss of colour or texture from repeated washing, or damage resulting from inaccurate instructions. If Maison de Linen determines it is responsible for damage, reimbursement will be limited to no more than ten (10) times the service charge for the affected item. Please remember that we tumble dry all laundry given to us for wash&dry service.

Missing Items All items are counted and checked at intake and upon return. Customers must report any missing item within 24 hours of delivery or pickup. Maison de Linen’s liability for any missing item shall not exceed the lesser of the item’s depreciated value or ten (10) times the service charge for that item.

Inspection & Claims Customer agrees to inspect all items upon receipt. Any claim for damage or loss must be made in writing within 24 hours after delivery. Failure to notify Maison de Linen within this time frame constitutes acceptance that all items were returned in satisfactory condition.

Unclaimed Items Items unclaimed after 30 days may be donated to charity or disposed of at Maison de Linen’s discretion. Maison de Linen assumes no further responsibility for such items.